🔄 Refund & Returns Policy
At Blizzzl, each piece you receive carries meaning — but if something’s not right, we’ll make sure it gets fixed. Your trust in us matters.
1. Eligibility for Returns
We accept returns or replacements if:
- Your order arrived damaged or defective
- You received the wrong product, size, or design
- You contact us within 12 days of receiving your order
Please note: Returns are not accepted for change of mind, sizing errors by the customer, or shipping delays outside our control.
2. Return Conditions
| Accepted For Return | Not Accepted |
|---|---|
| Damaged during delivery | Change of mind |
| Wrong item received (size/design) | Customer-ordered incorrect size or variant |
| Manufacturing flaw or print defect | Delays caused by customs or local couriers |
| Missing or incomplete order | Wear and tear after use |
3. Return Process
If your order qualifies:
- Email support@blizzzl.com within 12 days of delivery
- Include your order number and clear photos of the issue
- We’ll respond within 1–2 business days
- If approved, we’ll offer either:
- A free replacement, or
- A full/partial refund, based on the situation
We usually don’t require the item to be returned unless necessary.
4. Refund Timeline
| Step | Timeframe |
|---|---|
| Review & approval | 1–2 business days |
| Refund processing | 3–7 business days |
| Refund method | Original payment method |
5. Cancellations
You may cancel your order within 1 hour of placing it. After that, it may already be in production and cannot be stopped.
6. Lost Packages
If your package is:
- Marked delivered but not received, or
- Over 10 days late beyond the estimated date
Please contact us. We’ll investigate and provide a replacement or refund.
7. Custom & Limited Items
Non-returnable items include:
- Customized products (e.g., name-printed)
- Limited edition or clearance products
This will always be mentioned on the product page if applicable.
âš Important Reminders
- Double-check your address and size selection before ordering.
- We are not liable for failed deliveries due to incorrect customer info.
❤️ Our Commitment
You matter to us more than any policy. If your order doesn’t feel right, reach out — we’ll do our best to make it right. Always.